Terms and Conditions

Welcome to the website of Thulasi Dynamics Private Limited (“Company”, “we”, “our”, “us”). By accessing or using our website, products, or services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website.

1. Use of Website

By accessing this website, you confirm that:

  • You are legally capable of entering into a binding contract under Indian law.

  • You will use the website only for lawful purposes.

  • You will not misuse, damage, or interfere with the functioning of the website.

We reserve the right to restrict or terminate access to the website if these terms are violated.

2. Products and Services

Thulasi Dynamics Pvt. Ltd. deals in food products including but not limited to:

  • Processed and frozen foods

  • Canned and instant foods

  • Protein and health foods

  • Baby and dietetic food products

  • Processed meat, fish, and seafood products

All products displayed on the website are subject to availability and applicable regulatory approvals.

3. Product Information & Disclaimer

  • Product images are for representation purposes only.

  • Actual packaging, color, or appearance may vary.

  • Product descriptions are provided for general information and may not be intended as medical or nutritional advice.

  • Customers are advised to read product labels, ingredients, and usage instructions before consumption.

4. Pricing

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices are subject to change without prior notice.

  • Applicable taxes, shipping charges, or additional fees may apply and will be displayed at checkout.

5. Orders & Acceptance

  • Placing an order on the website constitutes an offer to purchase.

  • We reserve the right to accept, reject, or cancel any order at our discretion.

  • Orders may be cancelled due to product unavailability, pricing errors, or regulatory restrictions.

6. Payments

  • Payments must be made through the available payment methods on the website.

  • We do not store sensitive payment information such as card details.

  • Payment processing is handled by third-party payment gateways in compliance with applicable laws.

7. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to location, logistics, or external factors.

  • Risk of loss or damage passes to the customer upon delivery.

  • We are not responsible for delays caused by courier partners, force majeure events, or incorrect delivery details provided by the customer.

8. Returns, Refunds & Cancellations

Due to the nature of food products:

  • Returns may not be accepted for perishable, opened, or consumed items.

  • Refunds or replacements may be considered only in case of damaged, defective, or incorrect products, subject to verification.

  • Any return or refund request must be raised within the specified timeframe mentioned on the website.

9. Food Safety & Compliance

All products are manufactured, processed, and supplied in compliance with applicable Indian food safety regulations, including guidelines prescribed by food regulatory authorities. Customers are responsible for proper storage and usage of food products after delivery.

10. Intellectual Property

All content on this website, including text, images, logos, product names, and designs, is the intellectual property of Thulasi Dynamics Private Limited and is protected under applicable Indian laws. Unauthorized use, copying, or reproduction is prohibited.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability, if any, shall be limited to the value of the product purchased.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such external sites.

13. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.

14. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes implies acceptance of the updated terms.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Thulasi Dynamics Private Limited
📧 Email: thulasidynamicspvtltd@gmail.com
📞 Phone: +91 90476 89998