Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms under which refunds, cancellations, and replacements are handled by Thulasi Dynamics Private Limited (“Company”, “we”, “our”, “us”). By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation

  • Orders may be cancelled before dispatch by contacting our customer support.

  • Once an order has been dispatched or shipped, it cannot be cancelled.

  • The Company reserves the right to cancel an order due to product unavailability, pricing errors, or regulatory restrictions.

2. Returns & Refunds

Due to the nature of food products, returns are not generally accepted, especially for:

  • Perishable goods

  • Opened, consumed, or tampered products

  • Items damaged due to improper handling after delivery

3. Eligible Cases for Refund or Replacement

Refunds or replacements may be considered only in the following cases:

  • Product delivered is damaged or defective

  • Incorrect product delivered

  • Expired product delivered (if applicable)

Such issues must be reported within 24 hours of delivery, along with clear images and order details for verification.

4. Refund Process

  • Once the claim is verified and approved, refunds will be processed within 7–10 working days.

  • Refunds will be credited to the original mode of payment used during purchase.

  • Shipping or handling charges, if any, are non-refundable, unless otherwise stated.

5. Replacement Policy

  • In approved cases, replacement products may be shipped without additional cost.

  • Replacement delivery timelines may vary based on location and product availability.

6. Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened or used food products

  • Products damaged due to improper storage by the customer

  • Items purchased under discounts, offers, or promotional sales (unless damaged or incorrect)

7. Customer Responsibility

Customers are advised to:

  • Check the package condition at the time of delivery

  • Follow storage and usage instructions provided on product labels

  • Ensure accurate delivery details at checkout

8. Limitation of Liability

The Company’s liability, if any, shall be limited to the value of the product purchased. We shall not be liable for indirect or consequential losses arising from product usage.

9. Changes to This Policy

Thulasi Dynamics Private Limited reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice.

10. Contact Information

For cancellation, refund, or replacement requests, please contact:

Thulasi Dynamics Private Limited
📧 Email: thulasidynamicspvtltd@gmail.com
📞 Phone: +91 90476 89998