Return Policy
At Thulasi Dynamics Private Limited, customer satisfaction and food safety are our top priorities. Due to the nature of food and consumable products, returns are subject to the conditions mentioned below.
Eligibility for Returns
Returns are not generally accepted for food products. However, a return or replacement may be considered only in the following cases:
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The product received is damaged during transit
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The product delivered is incorrect
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The product is expired at the time of delivery (if applicable)
All such issues must be reported within 24 hours of delivery.
Non-Returnable Items
The following items are not eligible for return:
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Opened, used, or consumed food products
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Perishable items once delivered
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Products damaged due to improper storage or handling by the customer
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Items purchased during offers, discounts, or clearance sales (unless damaged or incorrect)
Return Request Process
To request a return or replacement, customers must:
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Contact our support team within 24 hours of delivery
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Share clear images of the product and packaging
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Provide order details for verification
All return requests are subject to inspection and approval by the Company.
Replacement or Refund
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Approved returns may be replaced with the same or equivalent product, subject to availability.
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If replacement is not possible, a refund may be issued as per our Refund and Cancellation Policy.
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Shipping or handling charges are non-refundable unless the return is due to our error.
Customer Responsibility
Customers are advised to:
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Inspect the package at the time of delivery
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Follow storage and usage instructions mentioned on the product label
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Ensure correct delivery details while placing the order
Policy Updates
Thulasi Dynamics Private Limited reserves the right to modify or update this Return Policy at any time without prior notice.
Contact Us
For return-related queries, please contact:
Thulasi Dynamics Private Limited
📧 Email: thulasidynamicspvtltd@gmail.com
📞 Phone: +91 90476 89998